Privacy Policy

Last Updated: [12/12/2023]


This Privacy Policy applies to all VR games and applications developed by Deep Matrix LLC. It describes how we collect, use, and handle your personal information when you use our VR products and services.

At Deep Matrix LLC, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines our practices and your rights regarding your personal information.

Information Collection and Use

Types of Data Collected: We collect both personally identifiable information (such as usernames, email addresses, and dates of birth) and non-personally identifiable information (such as gameplay statistics and device information).

We process your information on the basis of your consent, to fulfill our contractual obligations to you, comply with our legal obligations, and/or because we have a legitimate interest to do so.

What kind of information do we collect?

Depending on which Deep Matrix VR Products you use, we must process different kinds of information from or about you.

Here’s how:
We collect the information you (and others) give us when using Deep Matrix VR Products.
For example:
When you register to use Deep Matrix VR Products, we ask for information such as your name, email address, and phone number.

If you update your profile with payment information or buy something on or through our Deep Matrix VR Products, we collect information about the transaction, including your payment information, purchase activity, and shipping and contact details.

We collect information about the people, content, and experiences you connect to and how you interact with them across our Deep Matrix VR Products.

When you post, share or communicate with us or other users on our Deep Matrix VR Products, we receive and store those communications and information associated with them, such as the date a post was created.

When you communicate with us, you provide us with information like your email address.

We collect content you create using Deep Matrix VR Products, such as your avatar, a picture you post, or an object you sculpt, and information about this content, such as the date and time you created the content.

We also collect content and information that other people provide when they use Deep Matrix VR Products. This can include information about you, like when they send us an abuse report that refers to or contains video of you.

Purpose of Collection: Data is collected to enhance user experience, provide customer support, deliver personalized content, and inform marketing strategies.

Cookies and Tracking Technologies

We use cookies and similar technologies to store and manage user preferences, deliver targeted advertising, and analyze site traffic.

You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site (our VR products) may be limited.

Information Automatically Collected About You When You Use Deep Matrix VR Products:

We also collect information automatically when you are connected to the Deep Matrix VR Products. Depending on how you access and use Deep Matrix VR Products, we collect information such as:

Information about your interactions with Deep Matrix VR Products, like information about the people, games, content, apps, features, or other experiences you interact with, including information collected through or from content provided by our third-party partners. For example, we receive information about in-app purchases you have made in a game provided by a third-party developer.

Information collected in or through cookies, local storage, pixels, and similar technologies.

Information about how you access our Deep Matrix VR Products, including information about the type of device you’re using (such as a headset, PC, TV, mobile, or other connected device), its configuration (such as your operating system and graphics processing unit), your browser, Internet Protocol (“IP”) address, and how your device is performing.

Certain identifiers that are unique to you. These identifiers include device and other identifiers, such as those from games and apps you use.

Information about the games, content, or other apps installed on your device or provided through the Deep Matrix VR Products, including from third parties.

Location-related information, which can be derived from information such as your device’s IP address. If you’re using a mobile device, some of our Deep Matrix VR Products collect information about the device’s precise location, which is derived from sources such as the device’s GPS signal and information about nearby Wi-Fi networks and cell towers.
Information we receive through device settings you choose, such as your photos or audio content.

Technical system information such as crash logs which may contain your user ID, device ID, IP address, local computer file path, feature quality, amount of time it takes to load a feature, and whether you use a certain feature.

Information From Related Companies and Third Parties:

We also receive information about you from third parties, including third-party apps, developers, other online content providers, and marketing partners that provide us information.

How do we use information?

We use the information as set out below and to provide our Deep Matrix VR Products to you and our partners. Here’s how:

We use the information we collect to provide you with our Deep Matrix VR Products. For example, we use this information to:

Provide you with content, games, apps, and other experiences.

Communicate with you about our Deep Matrix VR Products.

Enable user-to-user communications and other related services.
Provide technical support.

Notify you about updates to our Deep Matrix VR Products.

Customize your experiences on our Deep Matrix VR Products based on your activities, including the content, games, apps, and other experiences you interact with, the other online services you use, and other information we collect. This allows us to make your experience unique and relevant to you, for example by showing you content that is most relevant to you.

To improve and develop your experience and our Deep Matrix VR Products we also use the information we collect to understand and improve our Deep Matrix VR Products.

For example, we use the information to:

Collect and analyze input and feedback about our Deep Matrix VR Products

Identify and address technical issues on our Deep Matrix VR Products

Conduct and learn from research about the ways in which people use our Deep Matrix VR Products

Improve services offered by others, such as third parties that offer content, games, apps and other experiences on our Deep Matrix VR Products

To promote safety, integrity and security we use the information we collect to verify accounts and activity, combat harmful conduct, detect and prevent bad experiences, maintain the integrity of our Deep Matrix VR Products, and promote safety and security on and off our Deep Matrix VR Products

Data Sharing and Disclosure

To provide and support our Deep Matrix VR Products, information we have about you is shared in certain circumstances.
Here is who can see information about you when you and others use our Deep Matrix VR Products:

People and accounts you share and communicate with on our Deep Matrix VR Products.
When you share, interact, and communicate using our Deep Matrix VR Products, you choose the audience for what you share.
For example, when you share a photo or other content in a shared or public virtual space, other people who visit the space may be able to see it.

Information you post to public areas of our Deep Matrix VR Products, such as a forum, blog, or other community tool, will also be visible to people on and off our Deep Matrix VR Products.

If you post information to these interactive features, it will be publicly available. Certain information associated with your public posts, such as the time of your post, also will be published and publicly available.

You should consider who you choose to share with, because people who are able to see your activity, content, or information on our Deep Matrix VR Products may choose to share it with others on and off our Deep Matrix VR Products.
For example, when you interact with others in a multiplayer game, another player could choose to livestream that experience – including what you are doing in the game. People may also use Deep Matrix VR Products to share content about you they have obtained from other sources.

Apps, Developers, and Other Online Content Providers on our Deep Matrix VR Products:

You can interact with third-party content, games, apps, and other experiences through our Deep Matrix VR Products. We share information about you with these partners so they can provide you with the experiences you’ve requested, such as:

Information about your interaction with the third-party service, such as how long you have interacted with content.

Any other information you choose to share with the third party.

Third-party content providers may also collect information from you directly through the experiences they provide. Please note that any information you share with these (or other) third parties will be subject to those third parties’ own privacy policies, not this one.

We share the information we collect with vendors, service providers, researchers and other partners, who work at our direction to support the Deep Matrix VR Products (such as hosting our Deep Matrix VR Products, fulfilling orders, facilitating payments, analyzing the way people use our Deep Matrix VR Products, processing credit card payments, providing customer service, or sending electronic communications for us).

We share your information for any other purpose you choose.

Legal Requirements:

We may disclose your information if required by law or if we believe that such action is necessary to comply with legal processes.

In response to a legal request (like a search warrant, court order or subpoena), if we have a good faith belief that the law requires us to do so. This includes responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

CCPA/CPRA Privacy Notice (California Privacy Rights)

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Additionally, in order to exercise any of Your rights under the CCPA/CPRA, and if You are a California resident, You can contact Us:

By email:

By visiting this page on our website:

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

Your request to us must:

Provide sufficient information that allows us to reasonably verify You are the person about whom We collected personal information or an authorized representative.
Describe Your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to Your request or provide You with the required information if We cannot:

Verify Your identity or authority to make the request, and confirm that the personal information relates to You.
We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Any disclosures we provide will only cover the 12-month period preceding the verifiable request’s receipt.

For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

Third Parties that Provide Content, Marketing, or Functionality on Our Services

Some of the content, marketing, and functionality on our Deep Matrix VR Products is provided by third parties that are not affiliated with us. For example, we work with companies that help us understand how people use our Deep Matrix VR Products.

Other companies may collect information on or through our Deep Matrix VR Products to market to you on or from our Deep Matrix VR Products. These and other third parties may collect information about your use of our Deep Matrix VR Products, including using cookies, device IDs, local storage, pixels and other technologies, and this information may be collected over time and combined with information collected on different websites and online services.

Data Security

Deep Matrix LLC is committed to protecting your data. We implement a variety of security measures including encryption and authentication tools to maintain the safety of your personal information.

How we operate and transfer data as part of our global services

We share information globally with our partners and with those you connect and share with around the world. Your information may, for example, be transferred or transmitted to, or stored and processed in the United States or other countries outside of where you live for the purposes described in this policy.

Your Rights

You have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights.

When you delete your account, we delete things you have posted and information about apps and entitlements you have downloaded, and you will not be able to recover that information later. Information that others have shared about you is not part of your account and will not be deleted when you delete your account.

You also have the right to request the portability of your data, object to our processing of your personal data, or request that we restrict the processing of your personal data under certain circumstances.

International Data Transfers

Your information may be transferred to, stored, and processed in a country other than your own. We ensure that these transfers are legally compliant and safeguarded.

Children’s Privacy

Our VR products are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review it regularly.

If we make changes to this Privacy Policy, we will provide notice of such changes as appropriate, such as by sending you an email notification to the address you’ve provided, and/or providing notice through the Deep Matrix VR Products. If we make an administrative change, we will update the “Last Updated” date at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at